frequently asked questions

What are the different payment options
What type of bicycles are available?
How does the TrinTrin system work?
How do I make an online payment
Are there are any restrictions on the usage of multi-speed bicycles?
What are the steps for registration?
What are the steps for releasing the bicycle from the bicycle bay?
What are the steps for returning the bicycle to the bicycle bay?
How do I check the availability of the bicycles?
What should I do if no bicycle is available at a bicycle hub?
What should I do if no empty port is available at a bicycle hub?
By the time I complete my ride, it is already past your closing time (10 PM). Can I keep the bicycle overnight and return it tomorrow?
What should I do if I lost-my smart card or my card gets stolen?
Why does the user fees go up steeply with usage time?
Why is first 60 minutes free and how many times in a day can I avail it?
How do I recharge my account balance?
About cancellation of membership and refunds


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